EVA Eyewear – Refund & Cancellation Policy

Effective Date: 1/1/2025

At EVA Eyewear, your satisfaction is important to us. Please read our refund and cancellation terms carefully before placing an order.

RETURN & EXCHANGE POLICY

30 Days No Questions Asked Returns

We want you to love your eyewear. If you’re not fully satisfied, we’ve made returns simple and stress-free.

You can return it within 30 days of delivery — no questions asked. We’ll issue a full refund once we receive the product in its original condition.

We also allow a one-time exchange on frames that are not personalized (engraved) and without prescription lenses (tinted or clear).

Prescription Lenses & Personalized Orders

As each prescription lens is custom-made to your specifications, they are non-refundable.

For frames that have been personalized (e.g., engraving), a 10% restocking fee will be applied upon return to cover customization costs.

Order Cancellation

Orders can be cancelled within 2 hours of placing them.
To request a cancellation, email us at support@evaeyewear.com with your Order ID and reason for cancellation.
Refunds for cancelled orders (if prepaid) will be initiated within 3–7 working days via the original payment method.

Return Policy

Returns are accepted only if:
- You received a damaged, defective, or wrong item
- You report the issue within 48 hours of delivery
To request a return, contact us at support@evaeyewear.com or WhatsApp us with:
- Order ID
- Product images
- Reason for return
Custom-made lenses (e.g., prescription lenses) are non-returnable unless defective or wrongly delivered.

Refund Process

Once your return is approved and the product is received back:
- Refunds are processed within 5–7 working days
- Refund will be issued to the original payment method (Razorpay, UPI, card, etc.)
Shipping and COD charges (if any) are non-refundable unless due to our error.

Non-Returnable Items

Customized prescription lenses
Used, damaged, or worn frames (unless damaged on arrival)
Orders reported beyond the return window (48 hours)

Return Shipping

If the return is approved:
- We will arrange reverse pickup (where available)
- In areas where reverse pickup is unavailable, you may be asked to ship the product yourself